Frequently Asked Questions

Our website is filled with over 5,000 products and price points to choose from... but not every available product or finishing option is available on our website.

If you would like to request a quote for something that isn't included on our site, please email us at edinburgh@nettl.com

Please supply your artwork as a 'Print Quality' PDF  to ensure your finished print is as sharp, detailed and as you expect. Please read our file supply essentials guide before supplying artwork to us. You can also download our free artwork template files to ensure you are working from the correct page size and bleed requirements. 

Yes you can. Just sign in to your account using your username and password. If you aren't sure what those are, you can use our forgotten your username or password feature. Once logged in, click on the Orders tab within your account and you'll see the "Your Orders In Progress"  section where you can keep track of where we are with your order. You can also reorder previously printed orders, download tax invoices and managed your account details.

We have a 99.9% on time dispatch rate for our core range of printed products, so we are confident your order will be dispatched on time. We ship all of our orders with our preferred courier partners, DHL. They publish on-time delivery performance of 99%.

All of our orders are shipped brand free, in "white label" boxes and packaging. 

Our extensive quality control procedures are there to make sure our orders are  produced to the best quality before it leaves our production hub. If in the rare event that something manages to slip through the cracks, please contact us with a note of your job number, detail of the issue and photos showing the issue (if appropriate) and we will investigate and find out what went wrong and offer a suitable resolution to the problem.