When ordering from us, we want you to be just as happy when you're holding your finished print as you were when signing off the final PDF file. We want your artwork files to print correctly first time and look just as you meant them to look. To make sure this happens, we've put together our file essentials guide which includes information and tips on how to correctly supply your artwork file for commercial printing.
We offer a free file check with every order. With our file check service we'll highlight and feedback any issue with your artwork file before proceeding to print, however finding issues with a file after an order has been placed can have an impact on turnaround time.
Below are the minimum file supply essentials you should follow when preparing your artwork to make sure your artwork file prints exactly as you intended. The below essentials cover our lithographically printed products, which is the majority of our range. We do use other print processes for our large format and digital printing ranges which have slightly different requirements - just ask if you have any doubts.
Check you have set your page size to match the product that you are ordering. Some products may have special sizes or bleed requirements. Most products generally have 1.5mm bleed on each edge, but there are some exceptions such as Booklets and Large Format Posters. Files supplied without a bleed will be scaled up to create the required bleed, which may result in printed elements appearing closer to the edge than expected.
You can download our most popular product sizes as InDesign or PDF template files. Just visit our Download Templates page and choose the size you need.
The quiet zone (sometimes referred to as safe zone) is an area around the edge of your document which should be kept clear of important elements such as text or logos. The quiet zone varies depending on the product ordered, for most of our products we ask that all important elements are 4mm away from the cut edge, or 5.5mm away from the page edge. Elements left within this area may appear closer to the edge than expected when guillotined, may even be cut off during guillotining and often result in an uneven looking design.
When preparing your file, ensure that you have set your artwork up in CMYK colour mode, including all link, images, logos and other assets used on your file. Most of our printed products are produced using a CMYK process. If RGB or LAB colours are found in your supplied file they will be converted to CMYK which will result in some colour shift. We do not recommend supplying files in RGB, LAB or as Pantone references as they will be converted to CMYK prior to printing and are unlikely to print as expected.
Make sure all colours using within your file are below a 300% total ink coverage for coated papers and 225% for uncoated. Lower limits apply to some papers, take a look at our full guidelines for recommended ink levels. If you supply a file which contains over 300% total ink coverage we will reduce this down below 300% prior to printing which can cause some shift in colour and could lead to unexpected results.
Once you are ready to supply your file, please outline all fonts (sometimes referred to as convert to curves) used in your file and then save your file as a PDF file. We prefer you to supply us with a 'Press Quality' PDF (Compatibility: Acrobat 5 (PDF Version 1.4) or later).